Shared collaborative inbox
Many inboxes under one org, assignment & round-robin, live presence and collision detection, and private notes with @mentions.
Invite-only beta
AI-native email support,
AI-native email support,
minus the bloat.
ReplyPlex is a focused, modern alternative to Help Scout — a shared collaborative inbox with automation, analytics, CSAT, and deep commerce-aware customer context. Grounded AI summarizes, triages, and drafts — from your own docs and past replies, with citations.
Built for teams supporting many products from one organization — and it runs our own support desks every day.
The platform
Everything a support team needs — nothing it doesn’t.
A calm, dense workspace with the operational depth of Help Scout and the precision of Linear.
Automation & workflows
Nested any/all rules on inbound mail, tags, status — or the AI’s verdict. Assign, tag in bulk, note with @mention notifications, snooze, move, even forward with attachments.
Analytics & CSAT
Overview KPIs, a team leaderboard with period trends, and CSAT ratings — all computed from real event data.
Saved replies
Shared and personal, categories, /shortcuts, and variables with live preview — expand a reply as you type.
Commerce-aware context
EDD, WooCommerce, FluentCart & Shopify: subscriptions, licenses, orders and payment methods, right in the sidebar.
Teams & Help Scout parity
Teams, custom fields, saved views, and a public REST API + webhooks — with a built-in Help Scout importer: full history, tags and attachments, plus delta re-runs for a clean cutover.
SLA & business hours
First-response and resolution targets that respect each inbox’s business hours, surfaced as at-a-glance signal chips.
Grounded AI
Summaries, triage and drafts grounded in your own docs and past replies — cited, never invented, and it never sends unless you turn autopilot on.
Grounded AI
AI that answers from your data — and shows its work.
Drafts come from your knowledge, not the model’s imagination. What the AI could not establish is listed above the Send button, so an agent knows exactly what to check before anything reaches a customer.
- Summarize any thread on demand — cached, stamped with the model and time, and honest when it has fallen behind the conversation.
- Draft replies grounded in your documentation, your team’s past answers and the customer’s own account records — with citations an agent can open.
- Rewrite what you wrote: shorter, warmer, more technical, fixed grammar, translated. Everything lands as an editable draft — AI never sends on its own.
- Per-inbox modes: off, assist (a prepared draft waits in the composer), or autopilot — which replies only when confident and cited, and hands the thread to a human the moment the customer writes back.
- Inbound classification sorts real enquiries from marketing, outreach and notifications — and automations can route on the verdict.
- Bring your own model key: pick from the live OpenRouter catalogue at the provider’s real prices, with a spend ledger and hard monthly + per-conversation caps.
AI draft — waiting in the composer assist
Hi James — you’re right, the renewal charge on Mar 2 went through twice. I’ve flagged the duplicate for our billing team and you’ll see the second charge reversed to your card within 3–5 business days.
Refund policy · docs Past reply · #10231
Couldn’t establish: whether the reversal was already issued — check before promising.
Send Edit draft Sent as-is, edited or discarded — every outcome is measured.
Works with Claude — MCP server built in
- 1 Paste
api.replyplex.com/mcpinto Claude - 2 Sign in — OAuth 2.1, scoped, revocable
- 3 Ask about your own tickets, customers and knowledge — or triage: notes, tags, assignment, status
Every action is timeline-attributed “via Claude”. Sending email has no tool — by construction. MCP server docs →
Email, done right
Email that just works — both ways.
Email is the product, so both directions are first-class. Send through whichever provider each inbox prefers, and receive mail reliably through Cloudflare with durable, idempotent processing.
- Pick a sending provider per inbox — Gmail, Cloudflare Email, Resend, Postmark, Mailgun, toSend or your own SMTP. No lock-in.
- Connect Gmail / Google Workspace with one click — Sign in with Google, no app passwords or DNS.
- Frictionless domain setup: one-click Cloudflare DNS + live verify.
- Delivery webhooks drive bounce / complaint / delivered badges.
- Redundant inbound (a backup MX), SPF/DKIM/DMARC verdicts stored on every message, and hard bounces auto-suppress future sends.
- API keys and OAuth tokens stored encrypted (AES-256-GCM); sending gated on a verified domain.
When you connect a Gmail or Google Workspace mailbox, ReplyPlex requests Google's
send-only permission (gmail.send) to deliver the replies
your team writes — it can never read your mailbox.
How we handle Google user data →
Sending provider Domain verified
No DNS needed — Google signs its own mail connected
Inbound routing
Customer → Cloudflare → ReplyPlex
Threaded, customer-matched, deduped per inbox-scoped ingest key — with a Postgres spool if Redis blinks.
Customer context
Answer with the full picture.
Every conversation shows who you’re talking to and what they’ve bought — subscriptions, licenses, sites, orders and payment method — pulled live from your store, right in the sidebar. No tab-switching, no guessing.
Easy Digital Downloads WooCommerce FluentCart Shopify
Connected per-org via the ReplyPlex WordPress plugin or store API — lookups are indexed and cached, so big stores stay fast. Integration docs →
Invite only
Request an organization.
ReplyPlex is invite-only while we onboard teams carefully. Tell us a little about your support team and we’ll be in touch — sign-up stays gated, so every workspace is set up intentionally.
- 1 Send the short form — just your email and a line about your team.
- 2 We review and provision an organization for you.
- 3 You get an invite link to set up your workspace and inboxes.
Request received.
Thanks — we’ll review and email you an invite. Keep an eye on your inbox.